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Returns

 

30 Day Return Full Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

We will not refund items that have become broken or damaged after purchase. Vintage clothing cannot be deemed as 'faulty'. With some clothing being very delicate given its age. Appropriate care must be taken with these items. 

If of course a fault was not mentioned or shown in the photos of the item - you are of course allowed to return your item for inspection and refund.

Discounted, sale and outlet items are non-returnable. We do not accept returns of discounted, sale or outlet products. If these items are returned to us they will not be refunded. 

You must return your item with a note referencing your order number and name - so we can process the return.

Returns are at the customers own cost.

We will process your return once it has been received and inspected.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your item(s) have clearly been used, returned in a poorer state than they were sent out or returned to us after 30 days from purchase date - we reserve the right to not process the refund.


Late or missing refunds (if applicable):


If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted, as there is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at: theteam@thrifted.com.

 

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