Frequently Asked Questions

Returns

You can read our policy here.

Please use our returns portal here. This will show you which items are eligible for return and provide you with the returns instructions.

I’m afraid this is not something we offer at the moment - we can only provide refunds for returns.
 

It may be the case that your return attempt does not comply with our returns policy. For further information please see our returns policy. If any futher issues please contact us: theteam@thrifted.com

Currently we do not log returns as they arrive at the warehouse. Once we process the refund you will recieve notification by email. We advise our customers to use tracked post when returning any orders. 

It may take a few working days for us to process the returns once they arrive at our warehouse. Once we have processed the return, you should receive an email notification.  The return of funds is usually quick, however some banks  may take up to 3-5 working days to return a refund. 
 

It may take a few working days for the bank to process the transaction. First, please make sure you are checking the correct account. If you have not received the funds after 5 working days - then please get in touch.

We can only refund the cost of the items we have received.

We do not provide refunds for the shipping fee.

The amount may appear differently in your account due to currency conversion rates - please check this.

Change my order

Of course you can cancel your order if you change your mind - you just need to let us know before we dispatch the order. Once orders have been shipped, we can not cancel them unfortunately. 

Yes - as long as we haven't shipped it yet! If you need to change your address, please email : theteam@thrifted.com with your order number and new address. If your order has already been dispatched and is on its way to the wrong address - please inform the shipping company directly. The parcel may be returned to us and we can arrange a new delivery if so.
 

Of course! As long as you let us know before we dispatch the order so we can make the change for you. Please email us with your order number and the change you would like to make.
 

Order issues

Please email us and let us know which item was missing and your order number so that we can look into this for you!
 

We are so sorry - there may have been a mix up when we were packing up your order. Please email us with your order number and send us a picture of the item you have received including the tags. Please also let us know which item you were missing so we can locate it.

If you think we may have made a mistake with any of your items - please let us know by emailing us a full description of the mistake with photographs so that we can investigate what happened.

The team works hard to ensure only authentic items are listed on our website. We include several quality control points during our process to remove any fakes. This is supported by strong supplier relationships and the team's extensive experience of handling branded clothing. If you have any doubts about an item's authenticity please email the customer service team with pictures as an aid. 
 

About Thrifted

We are a leading online vintage clothing retailer, aiming to deliver quality secondhand clothing for festivals and everyday wear; offering great brands at the best possible prices. 

We do not sell any items that are marked, torn or fake. Every piece is washed or dry cleaned, then pressed and hung in our stock room. Our standards are very high, we quality check each and every item at several stages before it is listed on the website. If you believe your item is in fact not of a high quality, then please contact: theteam@thrifted.com

We source our clothing from a wide range of suppliers located all around the world, we have suppliers in America, Germany, France, the UK and Asia.

We do not usually buy clothing from individuals. If however you have a unique collection of clothes available, such as a shop close down, please contact the team. 

For any events or partnerships please email: chrisia@thrifted.com.

Shipping

This will depend on your location and the weight of your order. Please read up on our shipping information here - https://www.thrifted.com/pages/shipping-information

All orders placed after 11 am will ship the next day. All weekend orders will ship on the Monday. Any Bank Holiday orders will ship the next available day.

You should receive your tracking number by 5pm the next working day after purchasing.

You will receive your tracking number to the email address you used at checkout. Please double check your spam folder or any other email address you have.

Please be aware that during busy periods, there may be small dispatch delays.

If you have done the above, please contact us for an update.

Of course! Please just get in touch and let us know all the details by emailing theteam@thrifted.com.

 

We are sorry to hear about this! Delays may be for a number of reasons.

Your parcel may have gotten stuck in the international hub, or your local post office. It may be available for collection.

Please check your tracking information carefully to get more information on where your parcel is. 

You can reach out to your local post office to ask them for more information. Please also feel free to ask us for help by emailing : theteam@thrifted.com.

We are sorry to hear about this! Please check your tracking information carefully and contact your local post office first. If you are still struggling to locate your parcel, please reach out to us. Please wait 10 days after your expected delivery date before doing this - as it may just be delayed. 

We utilise the IOSS scheme to pay for VAT on our EU customers behalf on orders under €150. If you are in the EU and your order is over €150, then customs charges may apply.

Work With Us

We will list all job opportunities on indeed.com!

Yes! You can reach out to our marketing team here - Chrisia@thrifted.com

You can reach out to our marketing team here - Chrisia@thrifted.com

Sizing

You can check our size chart here - https://www.thrifted.com/pages/sizing.

The size shown is the current modern size, as per our size guide found here.

Where appropriate we convert item label sizes to modern standardized sizing as per our size guide.

Why? Vintage clothing label sizes can vary from today's standardized clothing sizes.

The life each item has had may also alter the actual size relative to the size on its label, through washing and wear.

If extra detail is required for sizing we will indicate this in the items notes.

Please email us the link to the item and we will see if we can get this for you!

If you need any further help, please contact us at theteam@thrifted.com.