F.A.Q.

What is Thrifted.com about?

We are a leading online vintage clothing retailer, aiming to deliver quality secondhand clothing for festivals and everyday wear; offering great brands at the best possible prices. 

Where do you get all your stuff?

We source our clothing from a wide range of suppliers located all around the world, we have suppliers in America, Germany, France, the UK and Asia.

How can I be sure my order will be of good quality?

We do not sell any items that are marked, torn or fake. Every piece is washed or dry cleaned, then pressed and hung in our stock room. Our standards are very high, we quality check each and every item at several stages before it is listed on the website. If you believe your item is in fact not of a high quality, then please contact: theteam@thrifted.com

When will my order by shipped?

 All orders placed after 11am will ship the next day. All weekend orders will ship on the Monday. Any Bank Holiday orders will ship the next available day.

How much does postage cost & how long does it take?

 All postage prices are calculated at checkout based on weight of parcel and delivery location. 

UK Shipping:

Express: Royal Mail 24 - expected time 1-2 days. 

Standard: Royal Mail 48 - expected time 2-3 days.

International Shipping:

Royal Mail International Standard 

- European shipping time 7 days.

- Rest Of World shipping time 9 -18 days.

I want to get in contact regarding an event or partnership, who do I email?

For any events or partnerships please email: chrisia@thrifted.com.

How can I pay?

We accept all major credit cards and we also accept Paypal payments.

I wasn't happy with my order, can I return it?

If you are unhappy with your order you are welcome to return it within 30 days from the purchase date. 

If you would like to return any of your items, please return to the following address: 

You MUST include a note with your name & order number, otherwise we cannot process the return. 

Any issues or requests, please contact: theteam@thrifted.com. 

We reserve the right to refuse a refund on any return. Any items used for events and then returned will be refused refunds. 

Thrifted.com Contact Information:

3 Cliffside Trade Park

Motherwell Way

Grays

RM20 3XD

Emails:

Team: theteam@thrifted.com

Phone: 01708 865 660